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Jumpstart to AI for Healthcare

Our healthcare solution using IBM Watson Assistant is made possible by applying our reference architecture which allows customers to leverage their existing document knowledge base into an interactive contextual knowledge base with multi-channel, natural language, conversational user interfaces for a collection of content that is otherwise complex to search, navigate, change, and maintain.

How DFS Can Help

  • DFS has first-hand experience in architecting and leading the implementation of Watson Assistant for Health Benefits, a Watson Health solution offering for the commercial healthcare market. We are currently an exclusive IBM Partner in selling and delivering “Jumpstart to AI” program for healthcare mid-market payer organizations.
  • Our experience will help in solutioning, planning, and delivering engagements with clients to rapidly implement Watson Assistant solutions for their respective domains and deploy cloud-native solutions on any public, private, or hybrid cloud platforms.

Purpose

Show that IBM’s AI-enabled health benefits solution can understand the logic of health plan eligibility rules and incorporate them into the conversation enabling improved interaction with each member or provider that engages the services.

DFS Watson for Health Benefits Architecture

Scope

The 4-week jumpstart is the deployment of a cognitive virtual assistant on a private or public cloud. It is based on a single benefits plan document and includes:

  • 100 general FAQs
  • 25 plan specific FAQs
  • 2 membership self-management actions
  • Demonstrate up to 5 benefits coverage service types

Activities

  • One-day Design Thinking and Agile planning session:
    • define and validate business objectives
    • explore and improve user experiences
    • identify key and potential future requirements
    • build on our agile delivery plan
  • Design and build proof of concept
  • Playbacks of POC features at the beginning, during, and at the end of the implementation
  • One-day Agile retrospective session at the end of the project to generate insights and identify next steps and activities

Benefits

  • Enables your organization to quickly deploy and prepare to scale a cost-effective solution
  • Based on IBM’s AI and cloud computing technologies
  • Self-service through a direct member or agent-assisted chat:
    • supports lowering call center costs and improving member and provider experience
    • potentially reduces the number of calls handled by agents
    • may require fewer callbacks by solving questions in the first call
    • supports reduction in average call time.
  • Provides fast, effective, member experience with consistent answers
  • Call center staff can focus on more in-depth, difficult member issues
  • Supports expandable Q&A set
  • Better informed consumers from having 24×7, convenient, self-directed access to information
  • Education or training:
    • Recommendations on training for your staff

Deliverable

  • Video recording of user experience
  • Summary, roadmap, and recommendations document