Case Studies
Improving Passengers' Experiences with Coeus
How a Digital Person can be your Airport Ambassador
Easing Information Access for Passengers and Agents
Improving Passenger Experiences with Coeus
As customers are less restricted by channels, organizations must follow suit. Supporting increasingly fluid and hybrid customer experiences will require more flexibility in terms of managing technology and human resources. Organizations will shift from focusing on customer experiences across channels to focusing on effectively serving customer needs across three interaction modes: self-service, automated, and person-to-person.
Coeus combines a customizable, easy-to-use interface with AI to provide the experience your customers demand.
How a Digital Person can be your Airport Ambassador
Easing Information Access for Passengers and Agents
Over half of consumers say that the main reason they cannot resolve an issue on their own is because there is too little information online. By using AI, Coeus can access more of your knowledge content in a rapid way to quickly return that information to your customers in easily understood wording in their own language.
Click here to learn more about Coeus or contact a DFS representation directly to discuss how we can assist you.
Learn more About Coeus AI Assistant
Coeus is an AI-enhanced virtual assistant that handles routine to complex inquiries for your customers, business partners, employees, and call center agents. Those questions that require a greater level of nuance and insight can still be escalated to the right people in your organization. Coeus integrates with your business systems and knowledge repositories to provide in-depth and consistent responses using natural language, allowing interactions based on your users’ preferences and devices. Coeus provides a rich customer experience while reducing operational costs and expanding safe, virtual interaction with your business.
Learn more About Soul Machines
Soul Machines, founded in 2016 by serial tech entrepreneur Greg Cross and Academy Award winner Mark Sagar, creates astonishingly life-like Digital People using their Human OS Platform and Digital Brain technology. These AI powered 3D Digital People have the ability to move their bodies, gesture, be aware of, and interact with on-screen content allowing brands to enhance customer engagement by delivering highly personalized, engaging, and empathetic experiences, all in real time, while expanding to a global audience. They add a uniquely immersive element to human interaction which can elevate customer experiences in the metaverse and all digital worlds.
The company brings digital workforces to life for some of the biggest brands in the world as they imagine and innovate the future of brand interaction and personal customer experience in the way they do business. Focused on creating the future of Customer Experience, Soul Machines digital people deliver highly personalized brand experiences for global brands including NESTLÉ® TOLL HOUSE®, P&G, Twitch, The World Health Organization, The Pan American Health Organization, and more.
Digital People offers the most personable and scalable consumer experiences as AI gets stronger and smarter with each interaction.
